The scope of the quality management system is the: Supply, rental, maintenance, service and repair of waste compactors. Our mission is to supply and maintain, cost effective waste handling equipment to the complete satisfaction of our customers.
In creating a profitable business, we are committed to openness in communication, integrity in how we deal with our customers, fairness and concern for our employees and responsibility to the communities and environment within which we operate.
Only by providing an outstanding service and product quality will we achieve long term success and sustained improvements. Everyone in the company is responsible for the quality of their work. The company provides training and has established systems to assist everyone in achieving the standards required. While we endeavour to produce work and offer a service that we can be proud of, we realise that we don’t always achieve our own standards. When a customer makes a complaint, we are committed to investigating the complaint and will do our best to put right all justified complaints.
This policy will be communicated to all employees and organisations working for or on our behalf. Employees and other organisations are expected to co-operate and assist in the implementation of this policy, whilst ensuring that their own work, so far as is reasonably practicable, is carried out without risk to themselves, others, or the environment.
This policy will be reviewed annually by Kenburn Directors and where deemed necessary will be amended and re-issued. This policy is available to relevant interested parties, upon reasonable request.
The QMS applies to all presales, sales and customer services (after sales) activities with the exception of accountancy, which is covered by accountancy standards and UK law.